Delivery policy
What you need to know
Delivery Policy section. Let your customers know your delivery methods, packaging options and prices. Favor clear and simple language to establish a climate of trust and build customer loyalty.
Address Responsibilities
At Sultry Scents by SD, we are responsible for the mistakes we make. However, we cannot be held responsible for any errors made by our customers when entering their delivery addresses.
If an order is shipped to an incorrect address due to an input error on the part of the customer, unfortunately we will not be able to intervene. We therefore encourage you to carefully check your delivery information before finalizing your order.
In the event of a delivery problem such as non-receipt of a package, we will work in collaboration with Canada Post to resolve the situation. If the package is declared as undelivered by Canada Post, we will send it again. However, if Canada Post confirms that the package was delivered to the address provided by the customer, we will unfortunately not be able to intervene.
We thank you for your understanding and trust in SultryScents by SD.
SultryScents by SD Guarantees
Our policy
At Sultry Scents by SD, we are committed to providing you with the highest quality fragrances, straight from Dubai. Each product is subject to rigorous controls to guarantee its quality and conformity.
Guarantee of Quality and Satisfaction
In the event of a manufacturing defect, such as a defective atomizer or any other technical problem, we undertake to replace your product or give you a full refund.
Order Errors
If you receive a product different from what you ordered, please contact us immediately. We apologize for any confusion and are committed to rectifying the situation promptly
Resolution Options
We offer you two options to correct the error:
1. We will send you the correct product immediately, and we will arrange the return of the incorrect product at our expense.
2. We will refund your order amount in full, including delivery costs, as soon as we receive the returned incorrect product.
Your satisfaction and trust are our priority at Sultry Scents by SD, and we are committed to resolving any order issues quickly and efficiently.
Privacy at SultryScents by SD
At Sultry Scents by SD, we place great importance on the privacy and security of our customers' data. This privacy policy explains how we collect, use, share and protect your personal information.
Collection and Use of Personal Information
When you place an order on our Wix website, we collect the following personal information:
- Your name
- Your email address
- Your phone number
- Your delivery adress
We use this information only to process and ship your order, and to contact you regarding your order if necessary.
Data protection
We take appropriate security measures to protect your personal information from unauthorized access or unauthorized modification, disclosure or destruction.
Information Sharing
We do not share, sell or rent your personal information to third parties for their marketing purposes.
Access to Information and Choice
You can access, correct, update or delete your personal information at any time by contacting us through our website.
Confidentiality of Banking Information
We do not keep our customers' banking information. All transactions are processed securely by our third-party payment platform, Wix, ensuring the security of your financial information.
At SultryScents by SD, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your data is secure and treated with the utmost care. If you have any questions regarding our privacy policy, please do not hesitate to contact us.