Privacy policy

Privacy Policy

SultryScents operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience. SultryScents is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

When we use the term personal information, we are referring to information that identifies or can reasonably be linked to you. Personal information does not include data collected anonymously or de-identified so it cannot identify you.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, account numbers, payment information, and transaction details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you share when sending customer support inquiries.

  • Device information including details about your device, browser, network connection, IP address, and identifiers.

  • Usage information including your interactions with and navigation on the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, or communicate with us.

  • Automatically through cookies and similar technologies.

  • From service providers we engage to enable technology and process information.

  • From partners or other third parties.

How We Use Your Personal Information

  • Provide and Improve Services: To process payments, fulfill orders, remember preferences, send notifications, manage accounts, arrange shipping, enable returns, post reviews, and create a personalized shopping experience.

  • Marketing and Advertising: To send promotional communications and show advertisements relevant to your activity and purchases.

  • Security and Fraud Prevention: To authenticate accounts, ensure secure shopping, detect and prevent fraud or illegal activity, and protect safety.

  • Customer Communication: To provide support, respond to inquiries, and maintain business relationships.

  • Legal Compliance: To comply with law, respond to valid legal requests, investigate disputes, and enforce terms.

How We Disclose Personal Information

We may disclose personal information in the following cases:

  • With Shopify, vendors, and third parties who provide services such as IT management, payment processing, analytics, support, storage, fulfillment and shipping.

  • With business and marketing partners to provide marketing services and advertising.

  • When you request or consent to disclosure, such as through shipping or social media features.

  • With affiliates or within our corporate group.

  • In connection with business transactions, to comply with legal obligations, or to protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you provide will be transmitted to Shopify and third parties, including those outside your country. Shopify may also use aggregated data from your interactions with our store and other merchants. Shopify is responsible for processing this information and handling related rights. For details, see the Shopify Consumer Privacy Policy.

Third Party Websites and Links

Our Services may include links to websites operated by third parties. We are not responsible for the privacy or security of these sites. Information you provide on third-party platforms may also be visible to other users.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

No security measures are perfect, and we cannot guarantee absolute protection. We retain personal information as long as necessary to provide Services, comply with laws, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Access to your personal information.

  • Request deletion of your personal information.

  • Correct inaccurate information.

  • Receive a copy of your personal information or request transfer.

  • Manage communication preferences, including opting out of promotional emails.

You may exercise these rights via the Services or by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also contact your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised effective date.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email sdsultryscents@gmail.com or contact us at:

1210 chemin de chambly, Longueuil, J4J 3W6, QC, Canada