Refund policy

Returns & Exchanges

All sales are final. We do not accept returns or exchanges. An exception applies only if the item received is defective or damaged upon delivery, or if an incorrect item was sent.

For any questions, please email us at sdsultryscents@gmail.com.

Defective Products or Issues

Please inspect your order upon receipt and contact us immediately at sdsultryscents@gmail.com if the item is defective, damaged, or incorrect.

To assess the situation and "make things right," we require clear photographic (or video) evidence showing:

  • the package (exterior and interior),
  • the original packaging,
  • the product and the observed defect,
  • the shipping label.

If your request is approved, we will send you a return label and instructions on where and how to ship your package.

     Important: Any return sent without prior approval will be refused.

Return address (after approval):

1210 Chemin de Chambly, Longueuil (QC) J4J 3W6, Canada

Non-returnable Items

For health and safety reasons, all sales are final, including (but not limited to):

  • personal care products and perfumes/fragrance oils,
  • incense/thiouraye and room sprays,
  • gift cards,
  • sale items ("on sale"),
  • hazardous materials, flammable liquids, or gases.

If you have any questions about a specific item, please contact us before purchasing.

Exchanges

We do not offer exchanges. If an item is deemed defective after reviewing your evidence, we will proceed according to the instructions provided to you (approved return, replacement, or refund). 

Refunds (approved cases only)

Once the return is received and inspected, we will confirm whether the refund has been approved.

If approved, the refund will be issued to the original payment method within up to 10 business days.

Please note that your bank or card issuer may require additional time to process and post the credit.

If more than 15 business days have passed since our approval, please contact us at sdsultryscents@gmail.com.

Note on mandatory rights

Certain jurisdictions grant consumers mandatory rights (e.g., a right of withdrawal). Where these rights apply mandatorily, they take precedence over this policy, subject to legal exceptions (such as for sealed personal care or hygiene products opened after delivery). Please contact us if you have any questions.